Refund & Cancellation Policy

Last updated: March 2026

This policy outlines the refund and cancellation terms for hardware purchased through Zeno Ventures Pvt. Ltd. ("rawcompute.in").

Order Cancellation

• Before dispatch: Orders can be cancelled at no charge if the hardware has not been dispatched or configured. Contact us immediately at +91-999910803 or sales@rawcompute.in.
• After dispatch: Once hardware has shipped, cancellation may not be possible. Please contact us to discuss options.
• Custom/configured orders: Hardware that has been custom-configured or built to specification may not be eligible for cancellation. This will be communicated at the time of order confirmation.

Returns & Refunds

• Dead on arrival (DOA): If hardware arrives non-functional, we will replace or refund the unit within 7 days of delivery. Contact us with photos and a description of the issue.
• Defective hardware: Hardware that develops faults within the warranty period is covered under our Warranty Policy. This typically involves repair or replacement, not refund.
• Change of mind: We do not accept returns for change of mind on enterprise hardware. Please confirm your requirements with our team before placing an order.

Refund Process

• Approved refunds are processed within 7-10 business days.
• Refunds are issued to the original payment method (bank transfer or original instrument).
• Shipping charges may be non-refundable depending on the circumstances.

Colocation Services

Colocation agreements have separate cancellation terms outlined in the service agreement. Please refer to your colocation contract or contact us for details.

Contact

For refund or cancellation requests:

Zeno Ventures Pvt. Ltd.
A-103, iThum, Sector 62
Noida, Uttar Pradesh 201309
Email: sales@rawcompute.in
Phone: +91-999910803
WhatsApp: +91-999910803